Privacy Policy
Discount Direct Flooring, a division of Owen Flooring ("we," "us," or "our"), located in Chatham, Ontario, Canada, is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.discountdirectflooring.com, or interact with our services.
By using our Website or services, you consent to the practices described in this Privacy Policy.
If you do not agree with this policy, please do not use our Website or services.1.
Information We Collect
We may collect the following types of information:
Personal InformationPersonal information is any information that can identify you, including but not limited to:
A)
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Name
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Contact information (e.g., email address, phone number, mailing address)
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Payment information (e.g., credit card details, billing address)
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Purchase history and preferences
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Any other information you voluntarily provide (e.g., through forms, inquiries, or customer support)
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B
Non-Personal InformationWe may collect non-identifiable information, such as:
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Browser type and version
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IP address
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Pages visited on our Website
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Time and date of your visit
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Device information (e.g., operating system, device type)
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Cookies and similar tracking technologies (see Section 5)
How We Collect Information
We collect information in the following ways:
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Directly from You: When you fill out forms, make purchases, contact us, or request information (e.g., quotes, consultations).
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Automatically: Through cookies, analytics tools, and other technologies as you navigate our Website.
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From Third Parties: From service providers, such as payment processors or marketing partners, who assist us in operating our business.
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How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfill orders, including shipping and payment processing.
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To communicate with you about your orders, inquiries, or customer service requests.
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To provide personalized services, such as product recommendations or promotions.
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To improve our Website, products, and services through analytics and feedback.
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To comply with legal obligations or resolve disputes.
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To send marketing communications, such as newsletters or special offers (with your consent, where required).
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How We Share Your Information
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We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
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Service Providers: With trusted third-party service providers (e.g., payment processors, shipping companies, or website hosting services) who need your information to perform services on our behalf. These providers are contractually obligated to protect your information.
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Legal Requirements: When required by law, such as in response to a court order, subpoena, or other legal process.
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Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
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With Your Consent: When you explicitly agree to the sharing of your information.
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Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device.You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.6. How We Protect Your InformationWe implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and RightsUnder PIPEDA and other applicable laws, you have the following rights regarding your personal information:
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Access: Request access to the personal information we hold about you.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal information, subject to legal obligations.
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Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
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To exercise these rights, please contact us at [insert contact email or phone number].
Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our Website and services are not intended for individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Discount Direct Flooring
A Division of Owen Flooring
297 St. Clair St. Chatham
N7L 3J8